Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, undamaged or unused, with tags and original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us via pbdkevin@163.com or through the customer service section on our homepage. Please note that the return should be sent to the following address: [Online Seller RMA, 7050 New Buffington Rd #41032826 Florence Kentucky 41042 US]
If we accept your return, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.
If you have any return issues, you can contact us at any time via pbdkevin@163.com or through the "Contact Us" section on our homepage.

Damage and issues
Please inspect your order upon receipt. If any items are defective, damaged, or if you have received the wrong items, please contact us immediately so that we can assess the issue and rectify it.

Exception / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of dangerous substances, flammable liquids, or gases. If you have any questions or concerns regarding a specific item, please contact us.

We regret to inform you that we do not accept returns for special-priced items or gift cards.

Replacement of goods
The fastest way to ensure you receive the item you need is to return the item you currently have. Once the return is accepted, please purchase the new item separately.

EU 14-day cooling-off period
Notwithstanding the above provisions, if the goods are shipped to the European Union, you have the right to cancel your order or return the goods within 14 days for any reason, without any valid justification. As mentioned above, your item must be in the same condition as when you received it, undamaged or unused, with labels and original packaging materials. You will also need a receipt or proof of purchase.

Refund
Once we receive and inspect your return, we will notify you and inform you whether the refund has been approved. If approved, you will automatically receive a refund via the original payment method within 15 business days. Please keep in mind that your bank or credit card company may also require some time to process and send the refund.

If it has been more than 20 working days since we approved your return, please contact us via pbdkevin@163.com or through the "Contact Us" section on our homepage